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Client Lead

Wanted: Client Leads (Remote OK) 

Do you want to work with David instead of Goliath? Are you an entrepreneur in a marketer's body? Would rather start work excited every single day? 

Does the idea of working in a company with a team of true believers, obsessively results-focused, open-minded action takers, and people who are always in it to win it, excite you?

You

  • Are fascinated and knowledgeable about digital marketing and advertising.
  • Present strategic recommendations, sell ideas, and other intangibles better than anyone else.
  • Have a proven track record of growing and retaining client relationships, making decisions in their best interest, even when facing resistance.
  • Figure out how to fix the problem instead of who to blame. You're a natural problem solver.
  • Take 100% accountability for your wins and losses. You paid for your own stuff as a teenager.
  • Command authority naturally and have a track record of reducing pressure, noise, and overwhelm.
  • Say what you’re thinking and are objective with your feedback.
  • Have a career history of success, working in the trenches, and leading your team from the front.

We

  • We believe that the internet holds new possibilities for people and their companies.
  • Work to pioneer and uplift the standard of digital marketing and advertising we all experience.
  • Care more about your values and intelligence than your experience.
  • Are committed to creating a team dynamic that creates empowerment rather than entitlement.

Our Core Values

  1. Give a Sh!t
  2. Always Be in It To Win It
  3. Be Obsessed with Serving Others
  4. Practice a Growth Mindset
  5. When We Fail, We Don’t Lose the Lesson  

The Opportunity

The mission of the Client Lead is to support and protect the CEO to achieve the company’s goals and gain more momentum by becoming a Trusted Advisor to multiple client stakeholders, growing client revenues, and preventing client churn. In every interaction, the Client Lead delivers WOW results for our clients.

The Client Lead role demands an individual with exceptional organizational, communication, interpersonal, coaching, and leadership qualities.

They must have already demonstrated success in growing and protecting existing revenue, having advisor level relationships, and confidently presenting strategic recommendations, and discussing money and scope with clients.

This individual is responsible for all aspects of their client portfolio's results (performance), relationship (measured via NPS) and growth (expansion revenue, and referral generation).

Before you say yes, ask yourself:

  • Are you a natural problem solver?
  • Do you drive clients relationships by having them feel clear, confident, and accountable to their own sense of progress and performance?
  • Do your clients trust you and ask you for advice?
  • Are you proficient at creating and leading strong narratives, presentations, and in-person meetings?
  • Are you a strongly self-motivated and driven individual who is goal-oriented, methodical and tenacious, and can effectively work hand-in-hand on a daily basis with a team of digital marketing specialists?
  • Do you have a strong grasp of digital marketing (especially SEO, Paid Search, & Paid Social) and the ability to interpret high-level strategies for these channels?

You’ll know you are right for this amazing opportunity if you have:

  • At least 5 years of sales, business development, and client services experience.
  • Experience with selling digital marketing solutions and software.
  • Strong ability to craft succinct and enticing emails that get quick responses from your clients.
  • Excellent at speaking to groups to capture their imagination and visualize your concepts.
  • Excellent at making complex strategies digestible and easy to understand.
  • Experience with using consultative selling to uncover problems, roadblocks, and create prescriptions.

Key Responsibilities

  • Grow client revenue and protect existing revenue.
  • Create advisor-level relationships with multiple client stakeholders.
  • Handle client disputes with objectivity and tact. 
  • Close new projects and actively seek more ways to help clients.
  • Schedule all meetings, develop agendas, and debrief afterwards.
  • Maintain active and accurate client data and scope at all times 
  • Work collaboratively with Project Managers. 
  • Integrate new clients through proper orientation.
  • Keep client abreast of agency happenings.
  • Keep agency abreast of client happenings.
  • Selling recommendations back to clients.
  • Lead client planning and selling through client strategy.
  • Monitor and consult with accounting regarding billing.

Some competencies you’ll need to have:

  • Digital Marketing Fundamentals: You can explain the basics of SEO, SEM, Paid Social, Marketing Automation, and UX/CRO.
  • Critical Thinking: Your actions are proactive. You are able to visualize success and deliberately work towards the end goal by following high impact strategies.
  • Project Management: You are in control of your time and manage it effectively. Meetings are on-time and prepared. Your deliverables are on-time and require little-to-no rework.
  • Communication: You communicate your thoughts with ease, clarity, and empathy in written and verbal forms. You consistently practice upward reporting.
  • Emotional Intelligence: You are a trusted advisor to your clients and have a positive influence on their happiness and success. You are unshaken and clear-headed in difficult moments.

Results you’ll be expected to drive:
Reporting to the Director of Operations, you will be the main point of contact for the clients in your portfolio and accountable for their retention and growth. 

  • Delight and excite your clients to sustain an average NPS of 50 or higher and extend lifetime value (LTV) to at least 36 months.
  • Grow the Monthly Recurring Revenue ($MRR) value of your clients at least 20% year-over-year through opportunities that meet the needs and desires of their business.
  • Maintain a less than 20% Discovery Opt-out rate.
  • Hold the Project Manager responsible for the delivery and quality of work.
  • Develop and nurture relationships with your client and their team as a 'trusted advisor.' They know you, like you, and trust you.
  • Hold your clients accountable to progress and performance.

Why You'll Want to Work Here

We earn our talent. This role will give you the opportunity to maximize:

  • Fit — We will over-communicate fit through feedback and alignment with where the company is going, and share exactly how you are helping improve the bottom line.
  • Family — We know family is important and will be flexible so you can be present and live a well-integrated life.
  • Freedom — We will give you ample freedom to make decisions, and will not micromanage you.
  • Fortune — If you accomplish your objectives, you will grow in compensation and responsibility over the next five years.
  • Fun — We like to have a lot of fun around here. We think you will find this is a culture you will really enjoy.
  • We walk our talk.

We really care about our team. We’re rated 4.6/5 on Glassdoor with a 96% approval rating.

We don’t tolerate mediocrity. The only way we know is to always be in it to win it.

If you thrive in a “work hard, play hard” environment, then you’ll love working at Powered by Search.

Perks & Benefits

  • Competitive salary
  • Comprehensive health, dental, and eye care
  • Flexible Hours (with work from home days and summer hours)
  • 5 Weeks paid vacation (for everyone!)
  • Spot bonuses every quarter
  • Casual dress code
  • Paid social outings & events
  • Paid training (school, events, conferences)

Unless you are a proven Client Services or Consulting Leader, this isn't going to be the right role for you.

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